Complaints handling procedures and period of Kinmen
Airport
I.
E-mail for any inquiries
1. Handling procedure
E-mail
received by personnel→ register, number, case division,
draw up replies→ file sent by personnel→ filing
2. Handling period
1) Airport operation scope contents (including
e-mails transferred to related operation personnel for
handling), the
recommender will receive the reply within six days
after the Airport receives the e-mail.
2) For contents which involve other related
organizational operations, after being coordinated, the
recommender will receive
the reply within ten days after the Airport
receives the e-mail.
3) If the contents do not belong to the Airport
operational responsibility, the e-mail will be
transferred to the relevant
organization for handling and the recommender will
be informed within three days.
II. Complaints
1. Handling method
1) Written (application form, fax, e-mail).
2) Verbal.
2. Handling procedure
Receive the complaint letter→ Stamp with the
complaint case seal→ case division→ reply to the sender→
filing.
3. Operation period
The complaint case handling period shall be divided
in accordance with the operation nature, and each
handling period shall
not exceed 30 days.
