Reservation and Cancellation

Ticketing

Check-in Procedures

Checked Baggage

Boarding

Security Reminder

Flight Delay and Cancellation

Discount Airfare (Children, Seniors, Disabled,
　　　　　　　　Offshore Island and remote district residents)

Regulations and Rights

How To Read Your Ticket

When you decide to take a flight:

1. Reserve a seat from an Airline Company

2. Purchase a ticket

3. Ensure the reservation 

4. Check-in at the airport counter

5. Check baggage 

6. Board the aircraft

Reservation and Cancellation

Please make a reservation to avoid delaying travel plans.
After making a reservation, obtain a computer code which usually consists of a mix of six English letters and numerals. This code is for confirming date, flight number, departure time, departure airport, arrival destination, and passenger name. For international travel, the passenger name in English must be the same as that in the passport. Contact telephone number is required for the airline to notify passengers of flight schedule changes. Tickets must be purchased before the deadline of reservation, and then your reservation should be reconfirmed with your computer code number. Reconfirmation of reservation is required for international flights no less than 72 hours before the departure date. Failure to do so may result in cancellation of the reservation without notice.

Whenever making a reservation regarding infants or children, you must state their birthday so that some operations may be done.
Please call if you cancel the trip, in order to protect other customers' rights.
Reservations from some airlines have some limitations. Please contact the airline as early as possible.

Ticketing

Passengers can purchase ticket from airliners or travel agents. Once written down on the ticket, the passenger's name cannot be changed. Unless specifically noted, the ticket is valid for a year after purchase. Passenger can get a refund before the expiration of the validity day; however, a service charge will be levied. Tickets with big discounts may have a different length of validity or other restrictions. Passengers should clarify the above when purchasing a ticket.

In case of a lost ticket, the passenger may report the loss to the airline within the valid date. A refund or issuance of a new one will be given to the passenger after the ticket is confirmed not to have been used. A service charge will be levied.

Check-in Procedures

For domestic flight passengers, be sure to bring your identification documents, and for international flight passengers, valid travelling documents, such as passports, visa, and quarantine documents are required to be presented during checking in. (Please contact airline companies or your travel agents for details).

Check-in procedures will begin 60 minutes before take-off (or 2 to 3 hours for international flights). Please finish all check-in procedures at least 30 minutes (or 45-60 minutes for international flights; the regulations vary by airline) before the take-off, or your reserved seat will be cancelled and given to other passengers.

Checked Baggage

Passengers are permitted to check 10 kg of baggage free of charge; excess baggage will be charged. Two pieces of carry-on bag are allowed for each passenger, but may not exceed a total of 8 kg in weight and 23x35x55 cm in size (each bag). Too heavy & oversized hand baggage is required to be checked. Please contact airlines for specific baggage policies. Airlines are entitled to reject poorly packed and baggage containing fragile articles.

Articles such as mousse, hair gel, and medical alcohol, mosquito repellent OFF, liquor, spray guns, knives, tools, sticks, weapons and explosives are not allowed as carry-on and should be checked. Please ask airliners in advance.

Inflammables including the following are not allowed to be carried or checked: gasoline, diesel, stain remover, kerosene, canned gas, spray paint, plastic container cigarette lighters, matches, industrial and inflammable solvents, pressurized cans of insecticide, lubricant and gas, corrosives such as aqua regia, acid, alkalai, mercury, fluoride, magnetic materials including magnets, toxicant chemicals, gases, cyanide, weed killer, pesticide, activated filterable virus, explosives, oxidized material including liquid and power bleaches, storage battery, industrial hydrogen peroxide solution, radioactive materials including uranium, iodine, cesium, cobalt, tritium, alarm-equipped briefcase and articles which endanger flight safety.

Boarding

For passengers who are disabled or escorting an infant, please inform the airline before hand, so the airline can arrange your seat at the boarding gate to assist you in boarding the aircraft.

Domestic passengers will show identification to the airline for inspection before boarding.

Please arrive at the boarding gate at least ten minutes before the flight takes off to ensure the flight is not delayed.

Security Reminder

Keep your seat belt fastened all times. Emergency measures will be demonstrated by flight attendants or shown on the TV screen. Written materials are available in the seat pocket.

Smoking is prohibited on the entire aircraft throughout the entire flight. Use of cellular phones, citizen band (CB) radios, remote controls for toys and the like, compact disk players, transmitting devices, video cameras, electronic games, computer and peripheral equipment, calculators, FM radios, televisions, and electric shavers are prohibited on domestic flights. These restrictions apply to international flights only during take-off and landing (under 10,000 ft.)

Smoking is prohibited on the entire aircraft throughout the entire flight. The use of cellular phones, citizen band (CB) radios, remote controls for toys and compact disk players, and transmitting devices, video cameras, electronic games, computer and peripheral equipment, calculators, FM radios, televisions, and electric shavers are prohibited on domestic flights. These restrictions apply to international flights only during take-off and landing (under 10,000 ft.).

Attachment: Number of Seats Available for Disabled Passengers

Flight Delay and Cancellation

The flight schedule refers to the time when the cabin door is closed for take-off, and not that of the actual departure.

A flight can be cancelled or delayed because of weather factors, mechanic trouble, navigational factors, delayed arrival of incoming flights, flight schedule adjustment, and other factors such as unscheduled inspection/maintenance by the aircraft manufacturer, exercises, security checks, computer crashes, ground operation, runway, or facilities. Passengers may request seating on a similar destination flight or booking with another airline after completion of the check-in procedures in time (30 minutes before departure time for domestic flights), and seat assignment.

Discount Airfare (Children, Seniors, Disabled, Offshore Island and remote district residents)

Children 12 years old and younger are offered a special fare.
According to the Senior Citizen Welfare Law, senior citizens 65 years of age and older are offered a discount fare on domestic flights.

Disabled passenger and one escort are offered a discount fare on domestic flights. A Disability card is required for ticket purchase. The airline will provide assistance and assign appropriate seating. The Disability card should be carried for inspection.

Passengers registered in BeKan, NanKan, ChuKuang, and TungYin of LienChiang County are offered Kaohsiung-Matzu discount rates;  those registered in Orchid Island of TaiTung County are entitled to KaoHsiung-Orchid Island discount airfare;  those registered in the Green Island of TaiTung County are offered TaiTung-Green Island discount airfare;  those registered in ChiMei of PengHu County are entitled to KaoHsiung-ChiMei discount;  and those registered in WangAn of PengHu County are entitled to KaoHsiung-WangAn discount airfare.

Only single a discount rate can be chosen from the above. Multiple discounts are not allowed. Discount tickets must be purchased and seat assigned at airport ticket counter.

Regulations and Rights

Passengers are not allowed to carry on articles which endanger flight safety such as inflammables, pressurized cans, or corrosives, or use equipment which interferes with flight communications such as cellular phones or computers, etc. Violators are liable for imprisonment of up to 5 years, detention, or NT$ 150,000 fine in accordance with Article 105 of the Civil Aviation Law. Those causing death will get life imprisonment, or imprisonment for up to 7 years; and those causing serious injury will be imprisoned for 3 to 10 years.

In case of death as a result of accident, the airline will compensate a maximum of NT$ 3 million each passenger, and NT$ 1.5 million for each serious injury. For uninjured survivors, compensation will be made in accordance with actual damage, but no more than NT$ 1.5 million. Higher compensation in line with other applicable laws, or other insurance payment terms, or present proof of larger damage may apply for higher compensation with proper documentary verification. (Please refer to "Aviation Compensation Law", March 27, 1999 Amendment.)

In case of an accident, compensation will be given for damaged cargo or luggage carried by the aircraft in accordance with the actual damage but not exceeding NT$ 1,000 per kilogram. Compensation for carry-on baggage will be made in accordance with actual damage, but not exceeding NT$ 20,000 per each passenger. (Please refer to "Aviation compensation Law", March 27, 1999 Amendment.)  

In case of a delay of 30 minutes or more of a scheduled international flight, the airline should explain the delay reason and provide ways to handle the situation. (Please refer to the Civil Aviation Dispute and Arbitration Procedures, Article 3.)

In case of a scheduled flight delay, change of route, or take-off/landing locations affecting passenger rights and in consideration of actual circumstances and passenger needs, the airline should make appropriate accommodation available including a free telephone card, refreshment, food and lodging, warm bedding/clothes and first-aid materials. Passengers can request the airline to arrange booking on another flight or other transportation. If the above services cannot be made available, the airline should provide an explanation and adequate solution. (Please refer to Civil Aviation dispute and Arbitration Procedures, Article 4.)  

In view of aviation safety, passengers should remain patient to wait or switch to another flight in case of delay caused by factors beyond airline control, such as weather. According to Article 2 provisions of Civil Aviation Law, if the airline can prove the delay is force majeure, passengers can only request compensation for damage resulting from the delay.

Passengers may not refuse to leave the aircraft if the rights of other passengers will be affected when there is a passenger and airline dispute which cannot be resolved immediately. According to the regulations of Article 47 of the Civil Aviation Act, the Air Police Bureau may compel passengers to leave the aircraft. Therefore, when it is necessary for passengers to request an immediate solution, they shall fill in the “Acknowledgement of Agreement for Civil Aviation passengers to Disembark an Airplane” and hand it in to the official in charge of the Airport Office for handling.

If passengers consider their rights to be violated by the airline service, they can report to the customer service department of the airline company, consumer protection agency or Civil Aviation Bureau.